Nexo Login — Quick guide to signing in, 2FA, and account recovery

Updated guide • Secure sign-in steps for web & mobile • Troubleshooting tips

Nexo login banner — secure crypto access — Banner: Secure access to your Nexo account

Description

Nexo is a cryptocurrency platform offering instant crypto-backed loans, trading, interest accounts, and a native token ecosystem. The Nexo login process lets existing users access their dashboard, manage funds, and use financial features. This guide explains how to sign in via web and mobile, set up and use two-factor authentication (2FA), recover access if you’re locked out, and troubleshoot common issues so you can regain control of your account quickly and securely.

How to sign in (web & mobile)

Web (browser)

Open https://nexo.com and click Log in at the top-right.
Enter your registered email address and password.
If 2FA is enabled, supply the current code from your authenticator app or confirm via SMS/push if applicable.
Complete any additional security checks (device verification, email confirmation) to access your dashboard.

Mobile app (iOS / Android)

Open the Nexo app and tap Log in.
Provide email and password, then complete 2FA if prompted.
Use biometric unlock (Face ID / fingerprint) if you enabled it for faster access on trusted devices.

Two-factor authentication (2FA) & security tips

Enabling 2FA adds an extra layer of protection. Nexo supports authenticator apps (e.g., Google Authenticator, Authy) and may offer SMS or push verification. Always use an authenticator app where possible — it’s more secure than SMS. Keep your backup codes in a safe place; they are essential if you lose access to your device. Avoid using public Wi-Fi for sign-in, enable device biometrics for convenience, and enable email or phone alerts for account activity.

Troubleshooting common login issues

Incorrect password: Use the “Forgot password” link to reset it via your registered email.
2FA not working: Check time sync on your authenticator app, reinstall the app if necessary, or use backup codes.
Account locked: Multiple failed attempts can temporarily block sign-in — wait the cooldown period or contact support.
Unrecognized device: Confirm the device via the verification email or complete identity checks.

Account recovery

If you cannot log in, start with the password reset flow. If you’ve lost access to your 2FA device, use your saved recovery codes. When neither option works, contact Nexo support and be prepared to verify ownership (photo ID, previous transaction details, or KYC information). Keep all account recovery information private and follow official support channels only.

Quick FAQ

Can I use biometric login? Yes — the mobile app supports Face ID / fingerprint for convenience on trusted devices.
What if I suspect unauthorized access? Change your password, revoke sessions, enable 2FA, and contact Nexo support immediately.